In a market as large and complex as Indonesia, the challenge for companies like GoTo is turning scale into durable, long-term value, for customers, partners, and shareholders, and building investor confidence along the way. In this fireside chat, Hans Patuwo, Group CEO of GoTo, shares how Indonesia’s largest digital ecosystem thinks about customer lifetime value, partner livelihoods, operational excellence, and disciplined execution. Drawing on GoTo’s experience serving millions of customers daily, the discussion explores how tech platforms can sustain momentum in price-sensitive markets while strengthening trust, reliability, and resilience, and how those choices translate into stronger unit economics, more predictable performance, and investor confidence over time. The session offers a ground-level perspective on Indonesia and why fast execution, local relevance, and ecosystem coordination are critical to building enduring platform businesses that earn investor confidence.
